Terms and Conditions

These terms and conditions apply to orders placed through the online store and physical office of Arvo-Helat Oy, as well as orders placed otherwise as distance sales (for example by email or phone).

Consumer customer refers to a private individual who orders products for purposes other than their business activities, and business customer refers to all other customers, such as companies, associations and public entities. Unless otherwise stated, the terms apply to all customers.

Arvo-Helat Oy (Business ID 0178320-3)
Sähkötie 14, 66300 Jurva, Finland
Phone 06 280 6400

1. Ordering

1.1. By placing an order or registering, you accept that we store your customer information in our customer register for the processing and delivery of orders. Customer data is confidential. We disclose customer information to third parties only to the extent required for paying and delivering the order (e.g. payment service and delivery companies) or as required by law. More information about the processing of personal data can be found in our privacy policy. When ordering through the online store, the information is transmitted to us securely.

1.2. When using the online store and placing an order, attentiveness and care must be exercised.

1.3. Business customers can create their own account for our online store by registering and use them to access wholesale prices. The use of new account requires activation, which is usually performed no later than the next working day. Using account also speeds up the ordering process, as delivery and billing information can be saved in the online store's memory.

2. Validity of the order

2.1. Communication between the parties occurs through email, postal mail, or phone.

After placing an order, the customer undertakes to monitor their email for the receipt of an order confirmation.

The customer should take into account that the order confirmation might be filtered as spam on the customer's computer.

2.2. The order is valid when our company confirms the availability of the product.

3. Prices

3.1. Arvo-Helat Oy reserves the right to change prices.

3.2. The prices in the online store include value-added tax, except for logged-in business customers, who see prices without value-added tax.

4. Payment Terms

4.1. Payment can be made through one of the following methods:

• In our online store
  • Online bank, card, or mobile payment
  • Advance invoice
  • Payment upon pickup
  • Invoice (for contract customers, i.e. business customers with whom invoicing has been separately agreed)
    
    
• At our office
  • Payment card
  • Cash
  • Invoice (for contract customers)

4.2. Payments with card or instant payment in our online store (Paytrail)

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying

4.3 Invoicing Options

Our invoicing options include:

• Email invoice
• Electronic invoice
• Paper invoice

If you want an electronic invoice, provide electronic invoicing details when placing your first order.

5. Delivery Terms

5.1. Shipping Options

• For Consumer Customers
• Delivered in Finland (minimum order 30 EUR)
  • As a parcel to the nearest post office (storage for 7 days) 6,99 EUR (including VAT).
  • Delivered to the door 15,69 EUR including VAT.
  • Option to exceed the minimum order can be found here.
• Delivered in EU (minimum order 30 EUR)
  • The post charges for deliveries in EU will be presented in the invoice after we have processed the order.
• Pickup from our warehouse (no minimum order)
• For Business Customers
  • Postage and delivery costs delivered to the door up to 10kg EUR 13,90 (0% VAT) for orders in Finland.
  • For packages exceeding 10kg or the maximum side length (1.0m), shipping costs will be shown in the order confirmation or invoice.
  • Unless otherwise agreed, delivery is from the seller's warehouse in Jurva (EXW).

5.2. Delivery Time

• Immediate - depending on the payment method and stock availability.
• We will contact the customer if there is a delay in shipping due to, for example, availability.
• Products ordered from the online store will be shipped without a separate delivery confirmation.
• Parcels can be tracked by using the OmaPosti application (depending on the destination).

5.3. Returns

Consumer customers have the right, under consumer protection law, to cancel the order within fourteen (14) days of receiving the product and to return the products. The right of cancellation applies only to consumer customers; business customers do not have a right of cancellation unless separately agreed. The following instructions must be strictly followed.

You may examine and try the product in the same way as you would in a store. If the product has been used or handled more than this and its value has decreased as a result, the customer is responsible for the decrease in value, which may be deducted from the refund. Notification of the return must be made; simply returning the product or not picking it up is not sufficient. For parcels left unclaimed at the post office, we will charge the customer for postage. Notify us of the return within fourteen (14) days either by email or by phone. If the package is over 1,0m long and you are sending from Finland, please mention this and wait for our specific instructions.

We recommend sending returns to us by mail. The customer is responsible for the costs of the return or exchange. The costs are determined according to the pricing of the chosen delivery method, for example Posti's parcel pricing. Please keep the proof of postage so that you can demonstrate having sent the products if necessary.

Returns should be sent to the address:

Arvo-Helat Oy
Sähkötie 14
66300 JURVA
FINLAND



Preferably delivered directly to us or to Posti (not to an automated parcel locker)

We will refund the payments made within fourteen (14) days of receiving the cancellation notification. However, we have the right to withhold the refund until we have received the products back or the customer has demonstrated that they have sent them to us. If all ordered products are returned, we will also refund the shipping costs for the most economical delivery method paid with the original order.

6. Product Liability

6.1. The customer must inspect the received product. If the wrong product is delivered or if the product is damaged, etc., the matter must be reported to us within a reasonable time.

6.2. We are not liable for indirect damages. For consumer customers, we are liable for product defects and delivery delays in accordance with consumer protection law.

6.3. If a product we supply has a defect, for business customers we will only replace the faulty part of the product, and we are not responsible for damages caused by delayed, incorrect, or insufficient delivery.

6.4. The customer is responsible for the suitability of the product for the chosen purpose and use.

7. Force Majeure

7.1. Arvo-Helat Oy is not responsible if the delivery of a confirmed order is prevented, hindered, or delayed due to circumstances beyond our control, such as war, natural disaster, export or import bans, decisions of authorities, disruption of general traffic, or other similar activities that make operation difficult or impossible.

8. Dispute Resolution

8.1. These terms and conditions and the orders made under them, as well as any disputes and disagreements arising from them, are governed by Finnish law.

8.2. If a disagreement cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board.

8.3. With business customers, disagreements are primarily resolved through negotiations between the parties. Otherwise, disputes are settled in the district court of the seller's domicile.